FAQ

Frequently Asked Questions

1. What is your order processing time?

All orders are processed within 1–3 business days (Monday to Friday). Once processed, you will receive an email with your tracking number.

2. How long does shipping take?

Our total estimated delivery time is 7–10 business days after your order is placed. This includes:

  • Handling time: 1–2 business days (Monday to Friday)
  • Transit time: 6–8 business days (Monday to Friday)

Delivery times may vary slightly during peak seasons or holidays. For full details, please visit our Shipping Policy.

3. Do you offer free shipping?

Yes, we offer free shipping on all orders worldwide.

4. How do I track my order?

You can track your order anytime using our tracking page:
Track My Order

5. Can I change or cancel my order?

If you need to make changes or cancel your order, please contact us within 1 hour of placing it. After that, it may already be in processing or shipped.

6. What is your return policy?

We offer a 30-day return policy from the day you receive your item. The product must be unused, in original condition, and returned with its original packaging.
For more details, please view our full policy:
Return & Refund Policy

7. What should I do if my item is damaged or incorrect?

If your item is damaged, incorrect, or defective, please contact us within 48 hours of receiving it. We will send a replacement or issue a refund at no cost to you.

8. What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Venmo, Shop Pay, and Diners Club.

9. How do I contact you?

We’re happy to help! Contact us via email or through our online form:

Business Information

We do our best to reply to your e-mail within 1–2 business days.
Thank you for shopping with Celeste Collective London.